Field service scan capture

Technicians scan asset tags, serial numbers, and service stickers in the browser. Route captures to FSM, CMMS, ERP asset modules, or dispatch webhooks from any phone.

Field digital data capture

Field service scan flow

Open a URL on site - no app store deploy for every contractor device.

  1. 1

    Scan asset tag

    Technician scans equipment barcode or QR on phone.

  2. 2

    Resolve record

    API returns asset name, location, warranty, or open work order.

  3. 3

    Log service event

    Webhook records visit, parts used, or status change.

Integration pattern

FSM, CMMS, and ERP asset APIs via middleware:

  1. Lookup-before-update pattern with API display action.
  2. Optional photo or notes in your field portal after scan.
  3. Share one scan URL per team or customer site.
  4. See asset identification docs for lookup examples.

Who it fits

Small team

  • Solo tech phone lookup
  • Webhook to Airtable
  • Contractor BYOD pilot

Growing ops

  • Multi-tech shared workflows
  • CMMS webhook integration
  • Customer sign-off in receiver

Enterprise

  • ERP asset sync
  • SLA audit trail in middleware
  • SSO on field portal behind scan

Related guides

FAQ

Does Scan2Flow store asset history?

No. Your FSM, CMMS, ERP, or webhook receiver stores service history.

Is Scan2Flow an FSM?

No. It is a browser capture layer that routes scan values to your FSM, CMMS, or ERP API.

Try field service scan capture

Scan an asset tag and route it to your CMMS or ERP endpoint.

Try scanner Workflow docs