FSM digital data capture

Browser scan input for field service management systems. Technicians scan asset tags, work order barcodes, and parts labels on phones or handhelds; your FSM API, CMMS, or middleware receives each event.

Field service capture layer

FSM scan handoff

On-site scans without deploying the full vendor FSM mobile app on every contractor device.

  1. 1

    Scan asset or work order

    Technician scans equipment tag, serial barcode, or service sticker in the browser.

  2. 2

    Resolve FSM record

    API returns asset name, open work order, SLA, or parts context before update.

  3. 3

    Log service event

    Middleware records visit start, parts consumed, or work order status in your FSM.

Integration pattern

Works when your FSM exposes REST or sits behind middleware you control:

  1. Use lookup-before-update with API display actions for asset context.
  2. Map scan values to FSM endpoints your integrator provides.
  3. Share one scan URL per team, region, or customer site.
  4. See compatibility guide for FSM API verification checklist.

Who it fits

Small team

  • Solo tech BYOD phone scans
  • Webhook to Airtable or spreadsheet
  • Contractor pilot without app store deploy

Growing ops

  • Multi-tech shared workflow URLs
  • CMMS or FSM webhook integration
  • Customer sign-off in your field portal

Enterprise

  • ServiceMax or Dynamics FSM middleware
  • SLA audit trail in receiver
  • SSO on field portal behind scan station

Related guides

FAQ

Is Scan2Flow an FSM?

No. It captures barcodes and routes values to your FSM API, CMMS, or webhook. Your field service system stays the system of record.

Need a certified workflow for your FSM platform?

We partner with WMS, TMS, ERP, and FSM vendors on connector packs (importable workflow templates plus setup docs). Contact us via the integrations partners section or the contact page.

Try FSM scan capture

Scan an asset tag or work order barcode and send it to your FSM endpoint.

Try scanner Workflow docs